Since it was founded in 1988, Malaysia-based M&S Food Industries has made great strides in quality improvement, investment in human resources, and product research and development. These efforts have positioned the company as one of the most popular and highest-quality purveyors of coconutbased products in the world.
After many years of management relying on paper processes, Mei Ying Choong, quality assurance senior executive at M&S Food Industries, sought to have the company transition to an e-paper workspace.
“We were using paper forms, such as ISO-9001 product quality inspection checklists, to record information manually,” said Mei. “Once the form was completed, it was passed along for verification. The data was then extracted into an Excel spreadsheet for data analysis. This was an extremely time-consuming process that required lots of paper.”
Additionally, management had no way of ensuring quality-control workers were using the correct, up-to-date forms. This collection of issues led Mei and her team to look for a solution like Forms On Fire.